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Service Managers - Reasons for using Service Dispatcher

Simply put, Service Dispatcher provides real immediate service information and the tools for making use of this information to improve your operations.

Ask yourself the following questions then decide if you want to call us to discuss your needs.

Do you know where your technicians are, how much time they were at a site and whether the job was complete when they left the site?

How many service requests are fixed with a single call? Callbacks may be frequent, are you or your customer paying for callbacks? In either case call backs are expensive to you in terms of cost or customer satisfaction.

Are you dispatching the most cost effective technician? Are your customers getting what they pay for? Do you rate customer satisfaction and your technicians performance?  

Do you have multiple service calls for the same problem?

Are you customers happy? Have you considered lowering your operating costs and improving customer satisfaction by providing your customers with automated problem reporting and tracking?

Do you know that unprofitable service calls can be avoided by educating customers/tenants or solving the problem with a telephone call? (An avoided site visit builds customer reliance and satisfaction, and frees technicians for the high profit service calls)

Can you justify equipment upgrades or replacement to your customer rather than patching old equipment.

Is the new equipment you provide based solely on existing relationships or do you use your history of maintenance costs to choose equipment and minimize warrant costs?

How long does it take to get a problem fixed? Do you prioritize problems to maintain customer/tenant satisfaction yet manage with available technicians?

Do you have fixed price service agreements with customers? Are they cost effective? Are you getting paid for nuisance calls and for items not covered by agreements?

Do you schedule preventative maintenance? Are you familiar with opportunities pm can provide for you and your customers?

Do you monitor the performance of your staff and reward appropriately? Your dispatchers and technicians performance can have a major influence on profitability and quality of service.

What is your relationship with your customers? Are you getting what they pay for? Are you getting paid for the wservice you provide? Do they find working with you to be costly and frustrating? Do you have poor service and a high technician turnover? 

If you use subcontractors, do your know if their liability insurance is current ?

Do you understand how maintenance can affect utility costs?

Does your corporate accounting system make use of information from your service dispatching system.

If you already have a dispatching/maintenance system, does it limit the number of users and the location of users? Is it cost effective and  providing the benefits you expect? Are you receiving good support, and are the features you find that you now need easily added?

 

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